Article 1 – Definitions In this agreement, the following terms shall have the following meanings:

• Website: Refers to the website https://questnova.shop/.
• Seller: Refers to the owner and operator of the website.
• Customer: Refers to any individual or entity that uses the website to purchase products.
• Product: Refers to all goods and services offered on the website.

Article 2 – Acceptance of Terms By using this website, you fully agree to comply with these terms and conditions. If you do not agree to these terms, please refrain from using the website.

Article 3 – Products and Prices The products and their prices as listed on the website are valid at the time of ordering. Product specifications provided on the website are for reference only and the seller does not warrant their accuracy or completeness.

Article 4 – Payment

• Payment for products shall be made through the payment methods specified on the Website.
• Upon completion of payment, your order will be confirmed and the shipping process will commence.

Article 5 – Shipping and Delivery Shipping costs are complimentary. Delivery times may vary depending on the product and the shipping address. The seller will make every reasonable effort to deliver the products as soon as possible, but shall not be liable for delays caused by circumstances beyond its control.

Article 6 – Return Policy The Customer may request a return of the product within [3] days of receipt if the product is found to have a manufacturing defect. The product must be returned in its original packaging and without any physical damage. The Seller shall bear the cost of returning defective products. If the Customer wishes to return the product for personal reasons, the Customer shall bear the return shipping costs.

To initiate a return, the Customer must send an email to our contact page stating the reason for the return. After review by our support team, the return process will be initiated.

Article 7 – Privacy The Seller is committed to protecting the privacy of Customers’ personal information. Customers’ personal information shall only be used for the purpose of processing transactions and providing better services to Customers.

Article 8 – Liabilities The Seller shall not be held liable for any damages arising from the misuse of the Products. The Customer shall be responsible for maintaining the security of their account information.

Article 9 – Dispute Resolution In the event of any dispute, the parties shall first attempt to resolve the dispute through negotiation. If the dispute cannot be resolved through negotiation, the parties ¹ agree that the dispute shall be settled by international arbitration in accordance with the UNCITRAL Arbitration Rules. In the absence of agreement on arbitration, either party may institute proceedings in a competent court in Germany. The costs of arbitration or court proceedings shall be borne by the parties as determined by the arbitral tribunal or court, as the case may be.

Article 10 – Governing Law This Agreement shall be governed by the laws of Germany. However, if either party so wishes, it may elect the laws of its own country as the governing law of this Agreement.