Your Privacy Matters

At questnova.shop, your privacy is our top priority. We are committed to protecting your personal information with the utmost care and security. This policy explains what information we collect, how we use it, and the steps we take to safeguard it.

Information We Collect:

 Account Information: When you create an account, we may collect information such as your name, email address, password, and shipping address.

Order Information: To process your orders, we collect information such as your shipping address, payment method, and details of the products you purchase.

Device and Browser Information: We may collect information such as your IP address, browser type, operating system, and other device-related information to improve our website performance and user experience.

Website Interaction Data: We may collect information about how you interact with our website, such as pages visited, clicks, and time spent on our site, to improve our content and provide personalized recommendations.

How We Use Your Information:

Order Processing: Your information is used to process your orders, ship products, and communicate with you about the status of your orders.

Customer Communication: We may use your information to respond to your inquiries, provide customer support, and send important notifications.

Website Improvement: The information we collect helps us improve our website, introduce new products, and personalize your user experience.

Targeted Marketing: We may use some of your information to send you special offers, discounts, and promotions for products that may interest you.

Sharing Your Information:

We do not share your personal information with third parties, except in the following circumstances:

Payment Processing: We may share your payment information with payment processors to securely process your transactions.

Shipping: We may share your shipping address with shipping carriers to deliver your products.

Legal Compliance: We may disclose your information if required to comply with laws, regulations, or legal processes.

Protecting Your Information:

We employ appropriate security measures to protect your personal information, including encryption of sensitive data, firewalls, and ongoing system monitoring. However, please be aware that no system is completely secure.

Cookies:

Our website uses cookies. Cookies are small files that are stored on your browser and help us improve our website’s performance and personalize your user experience. You can adjust your browser settings to manage cookies.

Changes to this Privacy Policy:

We may update this privacy policy from time to time. We encourage you to review this page periodically for the latest information.

Contact Us:

If you have any questions about this privacy policy, please contact us.